{"id":956,"date":"2016-11-07T15:40:01","date_gmt":"2016-11-07T15:40:01","guid":{"rendered":"http:\/\/www.sorcim.com\/blog\/?p=956"},"modified":"2025-10-28T22:12:58","modified_gmt":"2025-10-28T22:12:58","slug":"solving-the-groove-audio-crash-issue","status":"publish","type":"post","link":"https:\/\/www.sorcim.com\/blog\/solving-the-groove-audio-crash-issue","title":{"rendered":"Solving the Groove Audio Crash Issue"},"content":{"rendered":"<p><b>Windows 10<\/b> brought about by itself many kinds of changes that combine to signal a renewed approach in making computing more convenient and safe for us.<\/p>\n<p><!--more--><\/p>\n<p>One such major change can be termed as the replacement of <b>Windows Media Player<\/b> by <b>Groove Music<\/b> as <b>Windows<\/b>\u2019 flagship audio\/ video app.<\/p>\n<p><b>Groove Music<\/b> helps better organize the music files in a very simple way. However, it\u2019s biggest plus point has to be the handy feature allows importing music from <b>iTunes<\/b> with a single click!<\/p>\n<p>Users sometimes run into this problem where they complain about <b>Groove<\/b>\u2019s audio service simply crashing for no good reason as everything seems to be working perfectly fine in the background. Let\u2019s take a look at the possible solutions.<\/p>\n<p>Before the manual tips, here is an automated fix. Performing regular system optimization results in your computer being able to perform at its best, and that directly impacts all software programs you use.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Sweep Clean the Temp Folder<\/strong><\/h2>\n<p><b>Groove<\/b> saves up all the temporary files in a designated folder and retrieves them on an \u201cas per requirement\u201d basis. As more and more data is added to this folder, the chances of the older data going corrupt increase manifold. It is always useful to delete the older data to prevent any corruption.<\/p>\n<ol>\n<li>Exit any programs that are open, press <b>Windows Key<\/b> + <b>R<\/b>.<\/li>\n<li>Type <b>Temp<\/b> and then click <b>OK<\/b>.<\/li>\n<li>Select all the contents of the folder by pressing <b>Ctrl<\/b> + <b>A<\/b> and then permanently delete them by pressing <b>Shift<\/b> + <b>Delete<\/b>.<\/li>\n<li>Give your consent to the warning message.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2><strong>Restart the Windows Audio Service<\/strong><\/h2>\n<p>Another reason that could have contributed to the audio crash in <b>Groove<\/b> issue is <b>Windows Audio Service<\/b> developing a fault. Restarting it should help in most cases.<\/p>\n<ol>\n<li>In the <b>Search Box<\/b> on the <b>Taskbar<\/b>, type <b>Services<\/b> and press <b>Enter<\/b>.<\/li>\n<li>Select <b>View local services<\/b> in the <b>Search Results<\/b>.<\/li>\n<li>Locate <b>Windows Audio<\/b>, right-click it and select <b>Properties<\/b>.<\/li>\n<li>Click <b>Stop<\/b> | <b>OK<\/b> in the subsequent dialog box.<\/li>\n<li>Exit <b>Local Services<\/b> and restart your computer.<\/li>\n<li>Repeat steps # 1-3.<\/li>\n<li>Click <b>Start<\/b> and set the <b>Startup Type<\/b> as <b>Automatic<\/b>.<\/li>\n<li>Click <b>OK<\/b>.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2><strong>Check for Folder Security Permissions<\/strong><\/h2>\n<p>Another reason behind the mess could be that <b>Groove<\/b> won\u2019t be having the requisite security permissions required to access the specific folder(s). Here is how to fix it:<\/p>\n<ol>\n<li>Open the <b>File Explorer<\/b> and click the <b>View<\/b> tab.<\/li>\n<li>Select <b>Hidden items<\/b>.<\/li>\n<li>Navigate to the following directory:<br \/>\n<b>C:\\Program Files\\<\/b><\/li>\n<li>Right-click the <b>Windows Apps<\/b> sub-folder and select <b>Properties<\/b>.<\/li>\n<li>Open the <b>Security<\/b> tab.<\/li>\n<li>Select the <b>Full Access<\/b> checkbox, click <b>OK<\/b>.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2><strong>Go for SFC Analysis<\/strong><\/h2>\n<p><b>System File Checker<\/b> (<b>SFC<\/b>) helps to undo any damage that may have affected any system files by scanning for any affected file(s) and then replacing all problematic ones with original ones from the <b>Windows<\/b> installation media.<\/p>\n<ol>\n<li>Open <b>Command Prompt<\/b> (with Administrative privileges).<\/li>\n<li>Type the following command and press <b>Enter<\/b> to execute it:<br \/>\n<b>sfc \/scannow<\/b><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2><strong>Redownload the Groove Music App<\/strong><\/h2>\n<p>If everything seems to be ok and you\u2019re still getting the problem, you should go for a fresh download of <b>Groove Music<\/b> as a method of last resort. Downloading <b>Groove<\/b> from the <b>Windows Store<\/b> and installing it is fairly easy. Here is how you do it:<\/p>\n<ol>\n<li>Type <b>PowerShell<\/b> in the <b>Search Box<\/b> on the <b>Taskbar<\/b>.<\/li>\n<li>Right-click <b>Windows PowerShell<\/b> and select <b>Run as administrator<\/b>.<\/li>\n<li>Execute this command to initiate the uninstallation of <b>Groove<\/b>:<br \/>\n<b>Get-AppxPackage *zunemusic* | Remove-AppxPackage<\/b><\/li>\n<li>Restart your computer once the uninstallation is over.<\/li>\n<li>To download <b>Groove Music<\/b>, you will have to go to the following URL:<br \/>\n<a href=\"https:\/\/www.microsoft.com\/en-in\/store\/p\/groove-music\/9wzdncrfj3pt\">https:\/\/www.microsoft.com\/en-in\/store\/p\/groove-music\/9wzdncrfj3pt<\/a><\/li>\n<li>Click the <b>Get the app<\/b> button.<\/li>\n<li>Sign-in to your <b>Windows Live<\/b>\/ <b>Outlook<\/b> account once prompted to do so and the download will begin right after the sign-in is authorized.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Windows 10 brought about by itself many kinds of changes that combine to signal a renewed approach in making computing more convenient and safe for us.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[55],"tags":[594,595,593],"class_list":["post-956","post","type-post","status-publish","format-standard","hentry","category-windows","tag-audio-disappears-in-microsoft-groove","tag-groove-audio-gone-bad","tag-groove-issues"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.sorcim.com\/blog\/wp-json\/wp\/v2\/posts\/956","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sorcim.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sorcim.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sorcim.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sorcim.com\/blog\/wp-json\/wp\/v2\/comments?post=956"}],"version-history":[{"count":7,"href":"https:\/\/www.sorcim.com\/blog\/wp-json\/wp\/v2\/posts\/956\/revisions"}],"predecessor-version":[{"id":3043,"href":"https:\/\/www.sorcim.com\/blog\/wp-json\/wp\/v2\/posts\/956\/revisions\/3043"}],"wp:attachment":[{"href":"https:\/\/www.sorcim.com\/blog\/wp-json\/wp\/v2\/media?parent=956"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sorcim.com\/blog\/wp-json\/wp\/v2\/categories?post=956"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sorcim.com\/blog\/wp-json\/wp\/v2\/tags?post=956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}