How to Fix Black Screen Issue and Other Glitches in The Division

Ubisoft’s highly ambitious Tom Clancy’s The Division was finally released yesterday after 3 years of wait. As soon as the game servers went online, the server choked up due to an intense amount of traffic.

However, Ubisoft was up to the task and the game was back to normal in no time. Full marks to them on that. There are some other issues as well that are affecting gamers who were eagerly looking forward to this game’s release and are now getting quite frustrated as they can’t enjoy this much-touted arrival even though they should be! These issues range from seeing an ugly black screen on the game launch, being unable to verify your agent’s identity etc.

Step 1

Division Errors? Download the Fix

ST Cleaner is compatible with Windows 10/8.1/8/7/Vista/XP
By clicking to download, you agree to these Terms See Features & Functions

As much info about issues as well as their solutions as we could gather in the first 24 hours after The Division got released, we’ve brought it all just for you. So no more wasting of the time now. Let’s look at the fixes.

Black Screen Fix

Many PC gamers reported that The Division was suffering from a black screen right after they launched the game. The mouse cursor remains visible and you can hear the in-game noise but other than that, there is nothing else. We’ve discovered a fix that will help you resolve the black screen issue. Check it out below:

1. Launch The Division via Steam or Uplay.
2. Wait for the game to launch and the black screen to appear along with the background audio.
3. Simply press Alt + Enter. This will force the game into a windowed mode on the desktop and you’ll be able to see everything in the game window.
4. Now press Alt + Enter again to switch back to the full-screen mode.

The above method fixes the black screen. The occurrence of the error is completely random. However, the fix can be used time and again if the need arises.

Can’t Verify Agent’s Identity Fix

This one is a rather annoying glitch plaguing the game ever since yesterday. This occurs when you get to the point where you need to verify your Agent’s identity using the laptop in the building. Sadly, when you try to do so, your character interacts with the laptop but the identity doesn’t get verified. Although this guide is for PC platform only, this particular glitch exists on every platform and the fix works for all of them. You can check out the fix below.

1. Simply press the Escape key.
2. From the menu, choose the option to log out.
3. Once the game logs out, login back.
4. Go to the laptop terminal and press and hold the F key to verify your agent.

That’s all, folks. The steps mentioned above will fix the issue with the agent verification regardless of the console you are playing The Division on.